Telesales - Handling Objections

COURSE DESCRIPTION

Nobody likes rejection – it can feel deflating and demoralising. But selling over the phone requires you to be able to handle objections.
There may always be reasons outside of your control for a customer deciding not to buy.  There is nothing you can do about these; but if there are factors you can gently influence, you need to be sure to always do this – it is a sales, and a customer service role. If you’ve got all the basics right such as voice tone, questioning and rapport but are still receiving objections to closing the sale then the key tips discussed in this course may be helpful to you.

CERTIFICATION

To qualify for your Certificate of Completion you must study, complete all modules and score at least 80% or more in each of the course assessments. A link to print your certificate will then appear under the Progress & Results Page.

LEARNING OUTCOMES

By completing this course you will have indepth knowledge regarding Telesales and Handling Objections.