Call Centre Agent

COURSE DESCRIPTION

A call centre or call centre is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software, social media and e-mail at one location is known as a contact centre.

CERTIFICATION

To qualify for your Certificate of Completion you must study, complete all modules and score at least 80% or more in each of the course assessments. A link to print your certificate will then appear under the Progress & Results Page.

LEARNING OUTCOMES

By completing this course you will have indepth knowledge regarding Call Centre Training.